First

Don't expect cohesiveness...


"I need to get online"
"You NEED to e-mail my "____"
"So you CAN'T help me"?
"How do I"?

Who do you think you are kidding? I hate how the public thinks "Customer Service" = Your very own personal ASS-kisser. Lest the public realize WE are the cogs in the wheels that keep things going. You fuck with us...and stuff doesn't get done.

I hear everyone of the aforementioned at least 12 times a day. What makes it so bad, I signed up for this. Its not like I'm new to the CS industry; so you'd think I'd be used to things like this. NO! I'm not. I can deal with it alot better than I could back in the day, but it just makes me wonder....Why do YOU have (insert device here) in the first place?

Why do people assume that just because you/we answer the phone when they call, you know EVERYTHING?

"Is YOUR site down? "
Why can't I?"

Cause I can't do (insert complaint here"..Oh yes Mr./Ms./Mrs. Customer its MY fault the internet ate your hw/proposal/e-mail. God, forbid your Pentium 266 with 64MB of RAM running an illegal copy of XP is the problem.

"I forgot my password and/or S/N~U/N. So-and-so said you could fix it"

No,...no we can't/don't/won't. We help-desk-ticket-filer-finishers are not Gods. We can only do so much. And just because we get YOUR request done in the same day...doesn't mean you can e-mail us with your personal requests. You must file a request like everyone else.